Haul Up Privacy Policy

Effective Date: {07/07/2025}

1. Introduction

Haul Up ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including junk removal, hauling, and related offerings, as well as when you visit our website, communicate with us by phone, email, or SMS.

By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Name
Phone number
Email address
Physical address
Payment information (processed securely through third-party providers)

b) Service Information

Job details (pickup address, type of items, appointment times)
Communication history (texts, calls, emails)
Transaction history (quotes, invoices, payments)

c) Technical Information

IP address
Device/browser information
Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

Provide and manage hauling and junk removal services
Send quotes, booking confirmations, driver ETAs, and invoices
Process payments securely
Respond to inquiries and provide customer support
Improve our services, website, and communications
Send promotional messages (only if you have opted in separately)
Comply with legal and regulatory obligations

4. SMS & Communication Policy

By providing your mobile number and opting in, you consent to receive text messages from Haul Up regarding quotes, scheduling, job updates, and receipts.
Message frequency varies. Standard message & data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance.
Opt-in is not required to purchase services.

5. How We Share Your Information

We do not sell your personal information. We may share your information only as follows:

Service Providers: With trusted vendors who perform services on our behalf (e.g., payment processors, SMS platforms).
Legal Requirements: When required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Request correction of inaccurate information
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications

To exercise your rights, contact us at {support@yourdomain.com}.

9. Cookies & Tracking

Our website may use cookies and analytics to improve functionality and measure traffic. You can adjust your browser settings to refuse cookies, though some features may not function properly.

10. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect information from children. If you believe we may have inadvertently collected such information, contact us to request deletion.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us:

Haul Up Email: {support@haulup.co.} Phone: {(702 831 8986} Address: Gnatcatcher Ave ,North Las Vegas NV 89084